Terms and Conditions
Before using the website to make a purchase, please read these general sales and delivery terms for NUA Wallart. These terms are binding and cannot be changed unless a written agreement is made between the parties. In these terms, NUA Wallart is referred to as the “supplier,” and the purchaser is referred to as the “customer.”
By purchasing any product offered by NUA Wallart (hereinafter: we) through our website or offline, it is deemed that the consumer has read these terms, fully understands them, and accepts them. We encourage the customer to familiarize themselves with these terms before making a purchase and to check them regularly to be aware of all user rights and obligations. We assume no responsibility if the consumer fails to do so. These terms and conditions relate to the purchase of products and cover the rights and obligations that arise from the conclusion of a distance selling agreement (hereinafter: the agreement) between the consumer as the end customer and NUA Wallart.
Products are ordered electronically through the webshop (a) or by contacting us directly (b).
(a) When products are ordered via the webshop, the order is sent to us. Shortly thereafter, we will contact you to obtain more detailed information about your custom design, after which we will create a design proposal tailored specifically to your space. Once you’ve accepted the proposal, the wallpaper will be printed, and within 14 days, it will be in your hands.
(b) If the product is ordered through direct contact, we will create a proposal tailored specifically to your space. After accepting the proposal, the customer receives an order confirmation with payment details. Upon receiving payment, the product goes to print. The agreement is entered into when the customer’s approval is received by us. The agreement for the sale of products between us and the customer is binding when we receive an electronic message containing a statement from the customer accepting the offer or at the time of ordering the product.
2.1. Prices are indicated in Euros (EUR) and include VAT, unless otherwise stated.
2.2. All prices are exclusive of shipping.
2.3. Orders placed through the webshop are paid by credit card through our payment solution.
2.4. Orders placed through direct contact are paid via an invoice provided.
2.5. Sale prices indicated in offers sent directly by NUA Wallart take precedence over any other price indicated elsewhere, regardless of its source. The goods are delivered at prices valid on the order date.
2.6. Payment in foreign currency is based on the prevailing exchange rate to EUR on the offer or order confirmation date. In case of currency fluctuations before payment, NUA Wallart reserves the right to adjust the price accordingly.
2.7. In addition to the offered or agreed price, NUA Wallart is entitled to charge for extra work resulting from the customer requesting more corrections than agreed upon in the offer.
2.8. Unless otherwise agreed, payment must be made within 5 business days from the invoice date.
2.9. Interest accrues from the due date at the current interest rate set by NUA Wallart. NUA Wallart charges 3% in default interest for delayed payment for each commenced month. An administration fee of 100 DKK is charged for each reminder regarding delayed payment.
3.1. The customer is responsible for ensuring that the content of the order is accurate and adequately described concerning the service requested from NUA Wallart. Unless otherwise agreed, the customer must always ensure that NUA Wallart has the necessary prerequisites and information for the production of the service requested by the customer.
3.2. Ensuring that measurements are taken and provided correctly to NUA Wallart is solely the customer’s responsibility.
3.3. In case measurements and any other information are provided incorrectly, NUA Wallart will not be held responsible for errors or inconsistencies in the product or any damages incurred.
3.4. Colors in the finished product may deviate by +/- 5%.
3.5. After order confirmation, complaints regarding dimensions and design cannot be accepted.
3.6. The customer fully understands and accepts that there may be a color deviation between the finished product and the digital product image due to color differences on a screen, mobile phone, etc., for which NUA Wallart cannot be held responsible.
4.1. The ordered goods will be packaged by the supplier in a way that prevents damage during regular handling.
4.2. The customer is obligated to inspect the shipment before acceptance, immediately report any visible damage, and refuse to accept the damaged shipment.
4.3. Delivery takes place within 14 days after order confirmation or within a timeframe agreed upon with the customer.
4.4. In case of delays, the supplier is entitled to postpone the delivery date or cancel the agreement.
4.5. Despite the supplier covering the costs of transporting the goods, the customer bears the risk of accidental incidents that may occur with the goods after delivery.
4.6. The supplier selects the method of shipment, unless otherwise agreed with the customer.
5.1. The customer is not entitled to a discount or to refuse receipt of the ordered products due to minor deviations from approved samples, designs, or agreed specifications.
5.2. As all NUA Wallart products are custom-made to measure, the customer is not entitled to return them unless there are defects in the products.
5.3. As all NUA Wallart products are custom-made to measure, the customer is not entitled to return them unless there are defects in the products. If the customer fails to file a complaint or files it too late, the customer forfeits the right to complain.
5.4. The supplier is entitled to remedy the defect if this is possible within a reasonable timeframe.
5.5. Upon receiving the product, the customer must carefully remove the rolls from the packaging and thoroughly inspect dimensions, print, and overlaps.
5.6. Justified complaints can only be considered before applying the adhesive to the product and/or placing the product on the wall.
6.1. Danish legislation, including the Sale of Goods Act, applies to this agreement to the extent that the legal situation is not determined in the agreement text or these sales and delivery terms. Any disputes regarding the interpretation of this agreement or the fulfillment and enforcement of these terms can only be brought before a Danish court according to Danish law.
7.1. The Supplier collects personal data, including the names of contact persons and their contact information, in connection with the handling of orders placed with the Supplier. This data is stored under the customer’s name until the order portfolio has been produced, and it is subsequently retained for a minimum of five years to comply with accounting legislation.
7.2. The processing of personal data by the Supplier adheres to the guidelines outlined in the Supplier’s privacy policy.
7.3. The processing of cookies on https://nuawallart.com/, operated and owned by NUA Wallart, follows the guidelines outlined in NUA Wallart’s cookie and privacy policy, which is accessible on https://nuawallart.com/.
8.1. NUA Wallart does not take responsibility for any damage caused by incorrect installation of the product. We recommend that the installation be carried out by a professional to avoid potential issues.
9.1. The customer has the right to cancel the order until the product enters production. Once the product is in production, cancellation is no longer possible, except in the case of visible defects in the product.
10.1. As all NUA Wallart products are custom-made to measure, the customer is not entitled to return them unless there are defects in the products.
10.2. If the customer fails to file a complaint or files it too late, the customer forfeits the right to complain.
11.1. All designs, images, and content on this website are protected by copyright. No use, reproduction, or distribution of content is permitted without express permission from NUA Wallart.
12.1. NUA Wallart is committed to protecting the personal data of customers in accordance with our privacy policy and applicable data protection legislation.
13.1. NUA Wallart will not be held responsible for delays or failure to perform its obligations due to force majeure events, including but not limited to natural disasters, wars, pandemics, or other extraordinary events beyond the control of the company.
14.1. Any disputes arising from these terms shall be resolved amicably, and if not possible, the competent court in Denmark shall have exclusive jurisdiction according to Danish law.
15.1. NUA Wallart reserves the right to modify these terms at any time. All changes will be published on this page, and customers will be notified of significant changes via email or website notifications.
COLLECTIONS OF WALLPAPERS
CVR 43232843
Contact: +45 50 25 4494
Copywright by Nua Wallart 2023
